IMPORTANCE Common Q&A
Q:Why recommend for T-mobile sim “T-Mobile Prepaid Complete SIM Starter Kit” ?
1.kids watch works like a GSM mobile phone, need open data plan for network. AT&T maybe no longer for 2G from 2017(some area will shutdown 2G earlier),T-Mobile will continue with 2G service, better for future using.
2. “T-Mobile Prepaid Complete SIM Starter Kit” in 4.99$ without any plan or no contract. need to open “Pre-Paid” plan with date.
Q: How about if i want to use Sprint or Verizon sim carrier?
A: Watch works like a GSM mobile phone, support GSM:850/900/1800/1900Mhz frequency. But Sprint Verizon is CDMA2000Mhz frequency. so it doesn’t support Sprint&Verizon.
Q: Why i buy a AT&T or T-Mobile sim still could not get watch “On-Line” work in app?
A: Sometimes customer actually buy AT&T or T-Mobile sim BUT maybe network service under MVNO (Mobile virtual network operators) not under T-mobile or AT&T head server.
Different MVNO network connection port are in different. that’s why our watch(device) must setup APN date to match sim then can work properly with network.
Q: How i could get correct APN for MVNO carrier?
A: we not suggest that search on T-Mobile&AT&T website,cause official original APN date we already made into device.you need to clarify the MVNO carrier name firstly, you could search on Internet or inform us.name of MVNO,we could know also. then we’ll remote setup APN date.
Q: Any other kids watch could support 3g,maybe it’s easier than GSM 2g device?
A: Yes. we also have 3g kids watch just launched. you can check our brand other models.
Q: If i want to use the kids in other countries?
A: please resure that you could buy GSM 850/900/1800/1900MHz sim card get the APN port name,MCC,MNC info. then contact us,we’ll setup for you.
- SIM for Watch:we recommend T-mobile as shown below “T-Mobile Prepaid Complete SIM Starter Kit”just add both to cart by 39.99$,then open”Pre-paid” plan with data,NOT a Pay As You Go. AT&T not recommend as 2G will shutdown on 2017(some cities shutdown earlier), so please buy supported sim depend on our sim support list and open data plan supported 2g also.
- Kids watch support other GSM 850/1900Mhz( Micro sim); NOT Verizon Sprint CDMA2000.resure ”Regular” Voice SIM Supported, NOT “Wearable'(watch) SIM.you may use “Under-contract” or “Pre-paid”, if you use “Pre-paid”, recheck whether your T-Mobile sim under MVNO (Mobile virtual network operators) service, if MVNO service need setup APN port for network,so please get APN from MVNO carrier before you buy sim,then send us APN, we’ll remote setup for you.
- GBD Kids Smart Watch Phone: Support Micro SIM CARD,Two-way calls,SOS Emergency Call，GPS Tracker with GBD App(Android&iOS)+Achieve real-time location tracking,Security fence，Fitness Tracker: Pedometer,Voice Chat on App,Alarm Warning of taken off etc.
- GBD GPS Location Tracker:GPS +AGPS+LBS (Base station positioning): 3 mode positioning means double safety for kids.Achieve all day real-time location tracing ,check the position at anytime anywhere . You can track the location via IOS or Android APP.Parents:Smartphone(Android&iPhone）download GBD APP “SeTracker ” to bind families’ phone no.,then allow two-ways calls, location tracking,fitness tracking,voice chat,remote alarms etc. in APP.
- New Crystal giftbox with GBD ME-Park’ adorable cartoon,perfect gift for kids.Convenient 2 quick guide: 1* User Manual+1*Troubleshoot with customer service.Cause for some MVNO(Mobile virtual network operators) sim card must set up APN for network to make watch “On-Line” in APP successfully, once you got watch meet any question,pls fast contact us,we’ll remote setup to make it very simple and convenient.24hours service(Monday-Sunday)